Refund policy
Chelly Girl Return & Refund Policy
We want you to feel good about what you order through Chelly Girl. Because our store includes affiliate products, print-on-demand merchandise, and digital products, return and refund rules vary by product type.
Amazon Affiliate Products
Some products featured on Chelly Girl are purchased through Amazon using affiliate links. Chelly Girl does not process, ship, bill, or fulfill those orders. Returns, refunds, exchanges, shipping issues, and damaged-item claims for Amazon purchases are handled directly through Amazon under Amazon’s applicable policies.
Print-on-Demand Products
Some Chelly Girl products are made to order through a print-on-demand fulfillment partner. Because these items are produced specifically after an order is placed, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
If your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 14 days of delivery.
Please include:
- your order number
- a brief description of the issue
- clear photos showing the problem
If the claim is approved, we may offer a replacement or refund, depending on the circumstances and the fulfillment partner’s resolution options.
Sizing
Please review product sizing information carefully before ordering. We cannot guarantee exchanges for items ordered in the wrong size unless the item itself was produced incorrectly.
Digital Products
Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally final sale and non-refundable once delivered or accessed.
If you experience a technical issue receiving or accessing a digital product, please contact us so we can help resolve it.
Final Sale Items
Items marked final sale, clearance, or non-returnable cannot be returned or exchanged unless they arrive damaged or defective.
Refunds
Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider or fulfillment platform.
Shipping Costs
Original shipping charges are generally non-refundable unless the refund is due to an error, defect, or damaged item.
How to Contact Us
For questions about a Chelly Girl order, contact:
Email: chellygril50@gmail.com
Please include your order number and relevant details so we can help you as quickly as possible.
Important note:
Orders placed through third-party retailers, including Amazon, are subject to that retailer’s own return and refund policies.